Frequently Asked Questions

(and some questions customers don't ask but should)

Q

When will it be ready?

A

Typical turnaround time is 5 business days (for in-house production), but varies on each project.

Q

How much will it cost?

A

Pricing is based on square footage, material used and any extras needed (ex. Grommets, Installation)

Q

What if I don't have any graphics?

A

We offer in-house design (additional costs may apply)

Q

Is there a minimum order?

A

No

Q

How long will my graphics last?

A

We have many products with different life spans and will find an option that fits your needs.

Q

What if I need it tomorrow?

A

Only available for projects we can handle in-house, graphics must be print-ready.  (May incur a rush charge!)

Q

Can you color match?

A

Yes

Q

How large can you print?

A

Up to 72” wide in-house. We can provide larger prints out-of-house, and still from Speedpro Imaging, just ask.

Q

What format do my graphics need to be in?

A

Ideally, EPS or PDF files with a resolution of 300dpi.

Q

Do you deliver?

A

Yes

Q

Is there an additional charge for delivery?

A

For orders over $50, there is no charge, for orders under $50 a $10-charge may apply.

Q

Is there an additional charge for shipping?

A

Yes, it varies by project and destination.

Q

Is there an additional charge for wrapping?

A

We wrap everything for protection free of charge
Ship-ready wrapping might incur an extra charge

Q

What don't I get from you?

A
  • Banding (in your graphics, due to poor printer calibration and/or overly high print speed)
  • Fast fading of colors
  • Cheap media and substrates
  • Items and features you don’t need to achieve the purpose of your visuals
Q

Rather than asking 'how much is a vehicle wrap?' give us the following info first:

A
  • Make of vehicle
  • Model and model year
  • Color of vehicle
  • Full wrap or partial wrap (every square inch wrapped  vs some parts of vehicles wrapped/big decals on xyz vehicle surface(s)?
  • Roof to be wrapped?
  • Windows to be wrapped?
  • Pre-existing wrap or decals that need removing?
  • Expected life span of graphics?
  • State of design for vehicle graphics?
Q

How long will it take to get the vehicle wrap completed?

A

The most limiting time factor is the design; from when that is finalized and approved by the customers, 1 to 1.5 weeks should be alright.
As a general ball-park figure, 10 business days is a good average

Q

Is there any warranty on your products?

A

We are not responsible for the correctness or completeness of graphics furnished to us by our customers or their graphic designers/agencies.
In cases where we feel we recommended materials for certain applications that end up being insufficient and don’t last, we will redo the job
Hardware (e.g. banner stands) comes with a manufacturer’s warranty; we will of course honor that and deal with them if a need arises
Vehicle graphics: we guarantee a shelf life of 3 years on body work, one year on window graphics. We will therefore correct the appearance of bubbles, panels coming lose at the edges or corners, etc. However, we cannot be held accountable for damages due to outside forces like hail, vandalism, road accidents, etc.

Q

Why should I choose you?

A

We offer the highest quality available for this technology, excellent customer service, and we will get you what you need when you need it.

Q

What makes your customer service different?

A

We listen to your needs and project, and come up with the best solutions to meet them without trying to over-sell unnecessary options to you.

Q

What other products do you offer other than the ones featured on your site?

A

We provide many different products: Decals, Static Cling, Custom Signage, Canvas Prints, Feather Flags, Canopies, Table Runners, and more.